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What if it rains?
Sailing is an all-weather activity, and Manhattan by Sail’s boats leave the dock rain or shine. Summer thundershowers are part of life in New York and you’ll soon see that braving the elements with our safe and reliable crew is all part of the fun! If you are a fair weather sailor, no worries, just be sure to give our reservation and cancellation policies a read.
What if I can’t make a sail that I have tickets for? What’s your Refund Policy?
Sorry, but we don’t offer refunds. In the event of a cancellation by the captain due to severe weather or mechanical failure, customers will be given the opportunity to reschedule at no additional fee. If you need to reschedule from the original date booked, go right ahead, but be aware that we have a 24-hour notice policy. Call us anytime before then and we’ll reschedule you at no extra charge. A $10 per passenger surcharge is required for a reschedule within 24 hours.
What if I get seasick?
New York Harbor is one of the most protected waterways in the world, so generally speaking seasickness isn’t much of a concern. Some people are more susceptible to it than others, however. If you think you might be one of them, we recommend taking Dramamine (or any similar over-the-counter motion sickness drug containing dimenhydrinate). Keep in mind that Dramamine takes about two hours to take full effect so if you’re taking them on board, it’s too late. Ginger capsules have also been found to be helpful. If you do get seasick, our crew will do everything they can to ensure you’re as comfortable as possible.
Are beverages served onboard?
We’re sailors! Of course we serve drinks - it comes with the territory. The Clipper City boasts a full bar on board and the Shearwater offers drink service featuring a selection of beer, white wine and prosecco. Also available on both boats is an array of non-alcoholic choices such as water, soda and juice.
Do you serve food? Can we bring our own?
Yes on both counts. Ask our staff about our catering options for groups. We can have a host of food options waiting for you when you board. But if the mood strikes and you want to pack the old picnic basket, go right ahead. However, aside from sails that include food in the program, we do not have food available for purchase on board.
Is sailing safe?
If you’ve never been on a sailboat before, don’t worry about a thing. These are not small boats and they are very stable. Once you have been on one of our boats you will see how safe and comfortable you feel. Sailing is inherently safe and at Manhattan by Sail passenger safety is our primary concern. All of those sailboats that you see heeling over out there are supposed to do that, it’s part of the physics of how they work. As soon as you climb aboard, our crew will tell you everything you need to know about the particulars of our sailing vessels.
Are your boats handicapped accessible?
The Clipper City is indeed handicapped accessible. Wheelchairs can come right aboard or we can stow them below during the sail as needed. If you have any concerns, don't hesitate to ask our office staff.
Dress comfortably and prepare appropriately. We sail rain or shine, and keep in mind that it is usually cooler out on the water than on shore, especially in the evening and night. We do ask that passengers wear soft-soled shoes aboard the Shearwater as heels and boots can scuff the deck. Bare feet are also fine. There are no special requirements on the Clipper City.
Should I tip?
Our crew, from servers to deckhands, work for tips. If you enjoyed your sail, please tip accordingly!
I have a gift certificate with no expiration date, can I use it anytime?
All of our gift certificates issued after 2007 have an expiration date on them. If your gift certificate has no expiration date, it means that it is more than 4 years old and we no longer accept those.
Are there restrooms on board the boats?
Yes, there are restrooms available on both the Clipper City and the Shearwater. You might hear them referred to as "the head," which is what they're called on a boat!
Where can I use the restroom near the boat before I board?
Clipper City: There are restrooms available inside of the mall at the South Street Seaport. Take the escalator up to the second floor to find both women's and men's bathrooms.
Shearwater: There are restrooms available on the first floor of Winter Garden, the glass-walled rotunda at the center of the World Financial Center.
Do you actually put the sails up when we go out on the water?
Of course! We couldn't call ourselves sailors if we didn't! Depending on the wind, we'll utilize the sails for the majority of our power. If the wind is not so strong, we'll turn on the motor to get around for portions of the trip.